Service conditions

1.  Service provided by the provider:

SkyFly Travel provides airport transfer and other customized passenger transportation services. SkyFly Travel has every authorization required by current legislation.

2.  Placing an order, inquiries, requesting a quote:

You can place an order by filling in the online order form, by sending an email to info@skyflytravel.hu or by sending a text message to +36 30 5543838. Deadline for placing an order: 12:00 noon the last working day before departure Orders placed after the deadline are dealt with on an individual basis.

For information about our service, please call our hotline or send us an email with your questions. For destinations not listed in our price list and for extra luggage (the fare includes: 1 piece of hand luggage and 1 large suitcase, approx. 20 kg per person) or for unique passenger transport solutions, please ask for a quote via email.

In case the data provided are incorrect (e.g. incorrect date, time, address or phone number), we cannot guarantee the performance of the service.

3.  Payment methods:

Payment in cash to the driver, prepayment by wire transfer, or post payment by wire transfer according to specific agreement.

4.  Travel time

SkyFly Travel does not assume responsibility for delays due to reasons beyond its control (e.g. bad road conditions due to the weather, congestions due to accidents). Naturally even in such cases we do everything we can to take passengers to their destination in time.

When the delay occurs demonstrably due to the fault of the service provider, we assume liability for damages.

5.  Waiting time, delayed flights

Time spent at the airport varies depending which SkyFly Travel package you intend to use. (Features of the service packages are available here)

Meeting passengers at the airport:

Vienna International Airport (Schwechat): meeting point at the airport: from the arrival hall please go upstairs with the moving steps (you can find opposite of McDonald’s), after that turn right and go out at the last exit of Terminal 3. If you want that we wait for you with a sign in the arriving hall, the additional charge is 2.500 HUF.

Budapest Liszt Ferenc Airport: there are two options - we either send passengers the driver’s phone number the last working day before the flight, so that they can get in contact once their baggage is claimed. Passengers can also choose to be met at arrivals, by our driver holding a name plate. In the latter case passengers have to pay the additional parking fee (HUF 3.000 HUF).

Bratislava Airport: passengers are met by our driver at arrivals, holding a name plate.

6.  Flight delay:

Waiting for 1 hour extra from the original landing time is free of charge. After that, each hour started we charge plus 3.000 HUF + VAT. The extent of the delay and the transport organization process will determine whether our driver can wait for you for an extra waiting fee or you can join our next transfer (for the originally confirmed fare), or we send a new car on Private price, depending on the free capacity. We cannot take responsibility for any damage caused by the airline's fault, but we will try to find the most optimal solution to any changes due to delay.

Please report delays to one of our hotline numbers by phone or SMS: +36305543838, +36302161533, as you will be the first to see the change and we will be more likely to provide the most optimal solution.

In case of private transfers (including family and large family packages), you can request a later pick up time (at the booking) at the airport to avoid possible extra waiting charges. As a rule, we count with 30 minutes after the initial landing for baggage pick-up and a 30-minute waiting time after that is free of charge (i.e. a total of 1 hour waiting time after the initial landing is free of charge).

In the case of Economy Express service, if you can not join our original comfirmed transfer due to the delay - because the waiting time of the other passengers cannot exceed the adaptation time specified in the conditions of Economy Express service - depending on the transfer-organization we can offer options: you can join our next transfer (depent on the available capacity), or we will send you a new car for a Private fare. (in this case, the time of passenger pick-up at the airport is determined by the transport organization and free capacity)

If the time of pick-up at the airport is delayed not due to a flight delay (see above, but due to e.g. customs control, baggage loss) our driver will wait 1 hour free of charge from the original landing time, after which an additional waiting fee of HUF 3.000 will be charged for each hour started.

Cancellation of your flight: if your flight is cancelled and you need to cancel your transfer with us, you can do it according to the cancellation conditions below. If you then wish to book a transfer based on the a new flight, it will be considered a new booking and we can accept it depending on our availability.

According to our condition you can change or cancel your order free with one work day befor the transfer till 12:00 exclusively IN WRITING by email (info@skyflytravel.hu), after the deadline we have to charge extra prices depend on the time of the cancellation:

On last work day before the transfer: 12:00 – 16:00: the extra charge is 5.000 HUF

On last work day before the transfer: after 16:00 but more than 5 hours before the transfer: 50% of the transfer fee is payable

Less than 5 hours before the transfer: the full transfer fee should be paid

If you have any question, or in case of delay, please send a message or call me: +36302161533 / +36305543838 (if you inform me about the delay we don’t charge extra prices)

7.  Accepting the Terms and Conditions, agreement:

The agreement between the service provider and the user of the service (passenger) is concluded when the passenger has ordered the service as specified above, and said order has been confirmed in writing by SkyFly Travel. Unless notified by the passenger otherwise after the confirmation, we consider those contained therein and the Terms and Conditions of SkyFly Travel accepted.