Service conditions

1.  Service provided by the provider:

SkyFly Travel provides airport transfer and other customized passenger transportation services. SkyFly Travel has every authorization required by current legislation.

2.  Placing an order, inquiries, requesting a quote:

You can place an order by filling in the online order form, by sending an email to info@skyflytravel.hu or by sending a text message to +36 30 5543838. Deadline for placing an order: 12:00 noon the last working day before departure Orders placed after the deadline are dealt with on an individual basis.

For information about our service, please call our hotline or send us an email with your questions. For destinations not listed in our price list and for extra luggage (the fare includes: 1 piece of hand luggage and 1 large suitcase, approx. 20 kg per person) or for unique passenger transport solutions, please ask for a quote via email.

In case the data provided are incorrect (e.g. incorrect date, time, address or phone number), we cannot guarantee the performance of the service.

3.  Payment methods:

Payment in cash to the driver, prepayment by wire transfer, or post payment by wire transfer according to specific agreement.

4.  Travel time

SkyFly Travel does not assume responsibility for delays due to reasons beyond its control (e.g. bad road conditions due to the weather, congestions due to accidents). Naturally even in such cases we do everything we can to take passengers to their destination in time.

When the delay occurs demonstrably due to the fault of the service provider, we assume liability for damages.

5.  Waiting time, delayed flights

Time spent at the airport varies depending which SkyFly Travel package you intend to use. (Features of the service packages are available here)

Meeting passengers at the airport:

Vienna International Airport (Schwechat): meeting point at the airport: from the arrival hall please go upstairs with the moving steps (you can find opposite of McDonald’s), after that turn right and go out at the last exit of Terminal 3. If you want that we wait for you with a sign in the arriving hall, the additional charge is 2.500 HUF.

Budapest Liszt Ferenc Airport: there are two options - we either send passengers the driver’s phone number the last working day before the flight, so that they can get in contact once their baggage is claimed. Passengers can also choose to be met at arrivals, by our driver holding a name plate. In the latter case passengers have to pay the additional parking fee (HUF 3.000 HUF).

Bratislava Airport: passengers are met by our driver at arrivals, holding a name plate.

6.  Flight delay:

If we are informed by the passenger about the delay of the flight by phone or SMS to one of our emergency numbers: +36305543838, +36302161533 (min. 2 hours before the original flight arrival) we don’t charge extra fee and the driver will wait for you - if we don’t have other passengers, or the driver doesn’t have other transfer - or you can join to our next shuttle. We can not take the responsability for the damages caused by the airline’s fault, so if you informe us about the delay but the delay is more than 2 hours ( in that case you should be compensated by airline ) If our driver can wait, 1 hour free of charge (1 hour starts from the original, ordered landing time), after that you should pay for every started hours 2.000 HUF. If the driver can not wait, you can join to our next shuttle free of charge - if it is possible - or we will send a new car and in that case the „Private” service fee is payable in addition.

If we are NOT informed by the passenger about the delay of the flight by phone or SMS to one of our emergency numbers: +36305543838, +36302161533 (min. 2 hours before the original flight arrival) or you inform us less than 2 hours befor the original flight landing, our driver can wait 1 hour free of charge (1 hour starts from the original, ordered landing time), after that you should pay for every started hours 2.000 HUF. If the driver can not wait, because we have other passengers, or the driver has other transfers, you can join to our next shuttle free of charge - if it is possible - or we will send a new car and in that case the „Private” service fee is payable in addition.

If the delay is more than 2 hours (in that case you should be compensated by airline) you can join to our next shuttle free of charge - if it is possible - or we will send a new car and in that case the „Private” service fee is payable in addition. If our driver can wait, 1 hour free of charge (1 hour starts from the original, ordered landing time), after that you should pay for every started hours 2.000 HUF.

According to our condition you can change or cancel your order free with one work day befor the transfer till 12:00 exclusively IN WRITING by email (info@skyflytravel.hu), after the deadline we have to charge extra prices depend on the time of the cancellation:

On last work day before the transfer: 12:00 – 16:00: the extra charge is 3.000 HUF

On last work day before the transfer: after 16:00 but more than 5 hours before the transfer: the extra charge is 5.000 HUF

Less than 5 hours before the transfer: the full transfer fee should be paid

If you have any question, or in case of delay, please send a message or call me: +36302161533 / +36305543838 (if you inform me about the delay we don’t charge extra prices)

7.  Accepting the Terms and Conditions, agreement:

The agreement between the service provider and the user of the service (passenger) is concluded when the passenger has ordered the service as specified above, and said order has been confirmed in writing by SkyFly Travel. Unless notified by the passenger otherwise after the confirmation, we consider those contained therein and the Terms and Conditions of SkyFly Travel accepted.